- Reference: BM13310
- Location: Mid Kent
- Salary: £17,500
- Job Type: Permanent
- Sector: General Insurance, Professional Office
- Contact: Dan Munday
- Email: firstname.lastname@example.org
- Telephone: 01622661633
Barker Munro recruitment, a Maidstone based recruitment business, is working with an employer of choice in the Maidstone region, that is currently looking to add an Operations Assistant to their busy department.
The operations assistant is a customer service and telephone based role, however, there is no sales involved. You will be working within a friendly and professional team, within a call centre setting, in beautiful surroundings, assisting in the provision of outstanding levels of customer service to their Clients and Policy Holders.
In essence, you will handle inbound calls from customers wishing to register new claims on their helplines, updating the system with information, handling any basic enquiries, completing administrative tasks to a high standard, but ultimately excelling in delivering outstanding levels of customer care (working to the principles of Treating Customers Fairly, or as you would wish to be treated) and generally assisting with the smooth transition of their claims journey.
The only outbound calling will be to update a client with their claim status, when required.
We are searching for applicants who have previously worked within a Claims setting in one capacity or another, in order to have a reasonable understanding of the requirements of the role however it is more essential to have the customer service exposure and call handling knowledge. You will receive training and support in order to work in line with both industry and company quality standards.
**Please only apply if you have at least 1 year of telephone/helpdesk experience/customer service telephone experience**
This is a full time position, working 36.25 hours per week, every week, Monday to Friday
The department is open between the hours of 8am and 6pm.
Your 36.25 hours would be on a rostered basis between these hours.
For the right candidate, if you were not able to start until 9am, there is a possibility that this could be accommodated, providing you could work until 6pm, when rostered.
Excellent opportunity, apply now for consideration.