Customer Relations/Complaints

Customer relations/Complaints Executive
£27,000 - £29,000
Kent / Hybrid working.

Barker Munro Recruitment Ltd has two roles within the Customer relations team for this busy Claims organisation.
The roles will involve assisting the Customer Relations & Compliance Manager with managing complaints, and to assist the Theft & Antifraud Manager with investigating claims.
The role will include logging and reporting customer grumbles and complaints, liaising with policyholders regarding complaints and reviewing escalated complaints. You will complete own investigations prior to issuing Policyholder with Final Response Letter and prepare FOS case file submissions and manage any subsequent query from the FOS.
We are seeking candidates who have worked in a Complaints role within Insurance and who have excellent communication skills. You should show empathy and understanding and have a confident, professional attitude.
This organisation will offer you hybrid working, splitting your week between the office and home.
If you are interested in applying for this role. Please send your CV to Barker Munro Recruitment by using the relevant links.