Claims Team leader

Claims Team leader
£27,000 – £28,000
Middlesborough (Hybrid) 2 days in office

Barker Munro Recruitment has an exciting new opportunity to be a Team leader for a brand new role to support Customers with their First Notification of Loss Motor Claims. This is a newly created team so it’s exciting times ahead.
As a Claims Team Leader, you’ll lead the performance of the team, engendering a culture of pride and belief in excellent customer service, supported by efficient and effective processes. This involves more than just identifying individual development needs as you’ll actively engage your team in a process of continuous improvement, supporting them in pursuit of ambitious performance and productivity targets. You’ll also contribute to key strategic projects, driving continual improvement in the department and providing best in
Full Time, 37.5 hours per week. We have a rotating shift pattern between the hours of 9am – 5pm Monday to Friday and 9am – 5pm approximately one Saturday per month, including some Bank Holidays but we’ll do our best to accommodate your needs.
Additional responsibilities includes;
Review customer feedback to continuously improve the service and drive efficiencies.
Use good judgement and decision making to manage any problems through to resolution or escalate the issue as appropriate, work to clarify situations where information, instructions or objectives are ambiguous.
Identify potential risks and challenges with the Operations Manager focusing on preventing problems, not managing them.
Candidates need to have with Household or Motor Claims experience coupled previous experience of leading, engaging and motivating teams is essential. You will have the ability to assess and manage performance within the team, able to achieve delivery of results through others. You will have the motivational leadership qualities and have natural people skills and a positive attitude. Candidate will have excellent customer focus, interpersonal and communication skills.

If you would like to apply for this role as a Claims team leader, please send your CV to Barker Munro by using the relevant links.