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Customer Relations / Complaints Executive

Job Details

  • Reference: BM14656
  • Location: East Sussex, manchester, West Sussex
  • Salary: £21,000 - £23,000
  • Job Type: Permanent
  • Sector: General Insurance

Customer Relations / Complaints Executive


Manchester OR Sussex


£23,000 plus excellent benefits



Barker Munro has opportunities with the Complaints team of a leading Motor Insurance business to work as a Customer relations Executive.

You’ll actively handle all complaints from the business and ensure that they’re resolved in a timely manner. As part of the role, you’ll administer the complaints handling process and support the department and business to minimise the number of complaints received, so experience in this area is key to the role.

The role will involve communicating with policyholders by email, post, telephone and other non-voice contact, in a polite and professional manner. You will liaise with the appropriate business areas when investigating and resolving complaints and provide feedback with regards to complaint outcomes, issues, trends and root causes, so it can be addressed with the business accordingly.


We are seeking applications from candidates with complaint handling experience or Customer services within insurance. You will have excellent communication skills, be IT literate and have good problem solving skills.


This company offer great company benefits and offer hybrid working after initial probation period.

If you would like to apply for this role, please send your CV to Barker Munro recruitment by using the relevant links.

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