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Pet insurance customer service team

Job Details

  • Reference: BM14397a
  • Location: Hampshire, Portsmouth
  • Salary: £19,000
  • Job Type: Permanent
  • Sector: General Insurance, Professional Office

Pet insurance Customer service team required – start August or September 21

Portsmouth (Hybrid role between home/office)


Barker Munro Recruitment is assisting an award winning insurer to recruit additional Contact agents into their Pet Insurance department.

  • Are you seeking a permanent role?
  • Do you possess a good telephone manner?
  • Will you pass a Criminal record and Credit check?

This role will suit candidates from a wide variety of backgrounds including customer service call centre, retail or graduates. You will be given intensive training for 5 weeks and will be provided with the equipment to be able to work from home until September when you will be invited back in to the office for 2/3 days a week. A superb hybrid role where you can enjoy working in a team as well as having some time working from home.

The 3 shifts will run on rotation and are;

Monday to Friday 8am to 4pm

9am – 5.30 for 4 days plus ½ a day on Saturday

Monday to Friday 12pm to 8pm.

The key responsibilities for this role is to ensure the efficient and professional handling of all aspects of pet insurance including service and claims. You will be answering calls in a timely manner, contacting and dealing with customers via telephone and email and updating details on the system whilst providing excellent customer service.

Successful applicants will also be liaising with veterinary practices, breeders, policy holders and affinity partners to obtain information to allow veterinary nurses to settle claims and then produce the cheques.

If this roles sounds of interest and you are able to start work on either 23rd August, 7th or 20th September and commit to not taking any annual leave during the first 5 weeks of training, then please send your CV to Barker Munro Recruitment today. We will be able to secure interviews very quickly so please confirm what time and day is best for us to speak with you.

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