Household Claims handler

Household Claims handler

Dartford (hybrid)

£32,000 - £36,000 DOE

Barker Munro Recruitment is pleased to be supporting a client as they continue to grow their Claims Team, and I’m now looking to appoint an experienced and customer‑focused Household Claims Handler to join their friendly operation in Dartford. If you enjoy guiding customers through challenging situations and want to be part of a collaborative, supportive team, this could be an excellent next step for you.

This role is offered on a 40‑hour working week, and will offer hybrid working, giving you the flexibility to split your time between the office and home once you’re fully up to speed.

The Role

As a Household Claims Handler, you’ll take ownership of a varied caseload of predominantly Household insurance claims. These will include escape of water, fire, theft, storm, flood and accidental damage. You’ll support customers from first notification right through to settlement, ensuring every claim is handled with accuracy, efficiency and genuine empathy.

Key Responsibilities

• Managing and progressing Household insurance claims from first notification to settlement
• Providing clear, supportive communication to customers throughout the claims journey
• Liaising with internal teams, external suppliers
• Assessing policy coverage, gathering evidence and making informed decisions
• Maintaining accurate records and ensuring compliance with regulatory standards
• Contributing to ongoing process improvements within the claims function
• There are good career prospects available as the department will continue to grow.

About You

We are looking to speak with individuals who combine strong claims handling capability with a genuine customer‑first approach. You’ll be someone who can balance empathy with sound judgement and who enjoys working as part of a team that values professionalism and collaboration.

Essential Skills & Experience

• Previous experience handling Household or Property claims
• Strong communication skills with the ability to show empathy and clarity
• Excellent attention to detail and organisational skills
• Ability to manage multiple cases and prioritise effectively
• Confident using claims systems and Microsoft Office tools

If you’re looking for a role where you can make a real difference to customers, work within a supportive team and enjoy the benefits of hybrid working, I’d be delighted to discuss this opportunity with you.