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Customer Service advisor / Motor Claims Handler

Job Details

  • Reference: BM14525
  • Location: manchester
  • Salary: £19,250 - £22,700
  • Job Type: Permanent
  • Sector: General Insurance

Customer Service Advisor / Motor Claims Handler


£19,250 – £22,700

Barker Munro Recruitment are delighted to be working this highly successful insurance company who are currently looking to fill multiple roles of Customer Service Advisor / Motor Claims Handler in their office in Manchester. You can enter this role at three different levels dependant on your experience and you will be given superb opportunities to progress your career with first class training and support. If you either have Customer service experience and are keen to start a career in insurance OR already have some insurance experience – THIS IS THE ROLE FOR YOU! Excellent Salaries and benefits.

Responsibilities of the Customer Service Advisor / Motor Claims Handler

  • You will be the first point of call via telephone for a customer who has been involved in a motor accident
  • Proactively record, process and settle motor claims in accordance with our principles and procedures, and maintain files within our service standards
  • Ensure that all files are reserved accurately and promptly within our reserving philosophy and be personally responsible for ensuring the reserves fully reflect the level of damages on each file
  • Process cheques on claims files as required and in accordance with your authorities
  • Identify and champion potential fraudulent claims and action as per guidelines
  • Ensure liability is agreed within existing case law and accident circumstances
  • Effectively negotiate with customers, suppliers and all relevant third party representatives

Essential Skills:

  • Demonstrable experience from a Customer Service role (entry level starting salary of £19,200)
  • OR Knowledge from a Motor Claims or insurance environment (£20,800 – 22,700)
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Excellent communication, time management and organisation skills
  • Desire to learn and develop through continuous training


  • Excellent Basic salary depending on experience.
  • Benefits Package including generous holiday and pension
  • Bonus based on performance
  • Office based for 1st 6 months then reverts to flexible working pattern (3 days office, 2 days home working)
  • Shift Working between 8am – 8pm Monday – Friday and 1 in 3 Saturdays, 9-4 (37.5 hours per week)


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